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Privacy Notice Privacy Notice
Privacy Policy

Welcome to the Chartered Waters Online Store. We have taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel comfortable shopping here. Information entered when a person orders from our site is not shared with anyone.

We respect the privacy of visitors that shop at our site. Please read this Privacy Policy carefully so that you understand our privacy practices. If you have any questions or concerns about this Privacy Policy, please call us toll free at 1-866-362-1928 or email us at customerservice@charteredwaters.com.

At charteredwaters.com, we will record the following information supplied by our site visitors:

contact information supplied by visitors to the site when they place an order
order information provided when conducting a transaction

The information you provide us during a visit is needed to process your order. If we have trouble processing your order, the contact information you provide is used to get in touch with you. When you place an order, we request the following information on our order form:

Name
Shipping and/or billing address
Credit card number, expiration dates
Phone or fax numbers
Email address

When you provide us your email address, from time to time we may send you email about new products and promotions, or offers that we believe will interest you.


Security

Secure Ordering Process

The information we collect from our visitors is stored within a database we control. Physical access to the servers on which we store visitor information is restricted. To ensure our customer security and site performance, our web servers are hosted off-site.

Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). Chartered Waters.com uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to decode. Once you have completed your order online, the encrypted order is sent directly to our order processing system.

Ways to tell when you are in a secure section:  In all browsers, look for the "http" in the URL to change to "https." The added "s" represents that you have entered a secure area. The entire ordering process on Chartered Waters' online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Further, many popular browsers have a symbol to indicate secure mode. Specifically:

    Netscape Navigator 2.0/3.0 - A complete key will appear at the bottom left side of your browser window if you are operating in secure mode. When unsecure, the key will be broken.

Netscape Communicator 4.0– A closed lock will appear at the bottom left side of your browser window when you are in a secure section.  When unsecure, the lock is open.

   MS Internet Explorer– A closed lock on the lower right side of the browser window indicates a secure page. If unsecure, nothing is present.

If you are still unsure of giving your credit card information over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-866-362-1928. Our fax number for orders is 1-417-334-1072.

Or, send your order to:

Chartered Waters Trout Shop, Inc.
Attn: Order Processing
1326 Acacia Club Rd.
Hollister, Mo. 65672

If you have any further questions regarding your online security, please contact us at 1-866-362-1928 or e-mail Customer Service.

Chartered Waters Trout Shop, Inc. takes the privacy and security of our customers very seriously. We provide this Online Privacy and Security Statement because you have the right to know what information we collect, how it is protected, and how it is used.

Updates to this Statement

We will update our privacy statement from time to time to reflect changes in our business. We will post the policy change notification on the web site.

All pages ©2004 Chartered Waters Trout Shop, Inc. All Rights Reserved
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