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Shipping & Returns Shipping & Returns
We appreciate your business. If we can be of assistance, do not hesitate to contact us at 1-866-362-1928.

Free Shipping Policy

In-stock merchandise will normally arrive 3-6 business days after the order is received. Orders are shipped via UPS or USPS.

Orders placed before 11:30 AM Central Time will ship the same day. The charge for shipping is:

$0 - $50.00----------$5.95
Orders over $50.00 qualify for FREE GROUND SHIPPING for destinations in the Continental USA.

* Alaska, Hawaii, and US Territories allow 1-2 additional days for delivery.
* Business days do not include weekends or holidays.

Return Policy

For the fastest service, a return should be made within 30 days of purchase accompanied by the purchase invoice. Returns after 30 days will be on an inspection basis.

Send Merchandise to:
Chartered Waters Trout Shop, Inc.
1326 Acacia Club Rd.
Hollister, MO 65672

For Returns and Exchanges, please note the following:

Product can be returned if in new condition, complete with accessories, and in the original carton. Please do not return goods that have been used.

Please return a written explanation for the return or exchange with the product. Refer to any calls or emails to customer service.

Return with the sales receipt, invoice, or credit card voucher.

Please do not return your package COD (it will be refused). If you need assistance call 1-866-362-1928.

Sorry, we cannot provide a refund for:

Shipping and Handling charges
Waders and boots showing signs of use or wear
Leaders and tippets
Special orders of non-stock merchandise
Sale or discontinued items

Approved Refunds:

Credit Card sales will receive same-day credit refund
Check, Money-Order and Cash refunds will be mailed within 10 days of approval

After 30 days, merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair. Contact us for the manufacturers' addresses for warranty returns.
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